Shipping policy

Shipping Policy
Last updated: 10/29/2026

Brand: Tessbury

Processing & Delivery Times
Handling time (days): 1 to 2 days (Monday to Sunday)
Transit time (days): 4 to 8 days (Monday to Saturday)
Estimated delivery time: 5–10 business days (processing included)

Order cut-off time: 11:00 PM (ET) United States Eastern Time

Once your order has been shipped, you will receive a confirmation email with tracking information. You can also track your order in real time on the page: Track My Order.

Shipping Fees for the United States
Country    Delivery Price    Carrier
United States    Free    USPS

Delivery through our network of international carriers, with final-mile service provided by USPS in the United States.

Import Duties & Taxes
All import duties and taxes are included. There is nothing extra to pay on delivery.

Possible Delays Due to External Events
Tessbury cannot be held responsible for delivery delays caused by circumstances beyond our control (weather conditions, strikes, customs delays, etc.).

If your order has not arrived within 10 business days after shipment, please contact our customer service at info@tessbury.com so that we can open an inquiry with the carrier.

Change of Delivery Address
We cannot change the delivery address once the order is in transit. If you need to change the delivery address, please contact us within 1 day of placing your order at info@tessbury.com.

Cancellation Policy & Address Errors
You may cancel your order if it has not yet been processed or shipped, ideally within 24 hours of purchase. Once shipped, please refer to our Refund Policy.
Orders can only be canceled before they are shipped. Once dispatched, cancellation is no longer possible.

Please check your address carefully before confirming your order. Address modifications are only possible if the order has not yet been processed.

Tessbury cannot be held responsible for address errors, refused shipments, or undeliverable orders.

Damaged Parcels in Transit
If you notice that a parcel is damaged during delivery, please, if possible, refuse the parcel from the carrier and contact our customer service. If the parcel has been delivered in your absence, please contact us immediately at info@tessbury.com.

Contact Information
Email: info@tessbury.com
Phone: +1 (505) 407-1080
Address: 1209 Mountain Road Pl NE, Ste H, Albuquerque, NM 87110, United States

Support Hours:
Monday to Friday: 9:00 am – 5:00 pm (ET)

Company Information:
Company name: AVERTON LLC
Business ID: 0008123048 (State of New Mexico)