FAQ
Welcome to the Tessbury FAQ page. We are here to answer your questions and make sure you enjoy the best possible shopping experience. If you need further assistance, please feel free to contact us.
1. How long does it take to receive my order?
Here are our estimated delivery times:
- Handling time: 1 to 2 days (Monday to Sunday)
- Transit time: 4 to 8 days (Monday to Saturday)
- Estimated delivery time: 5–10 business days (processing included)
Orders placed before 11:00 PM (ET) are processed the same day. For more details, please see our Shipping Policy.
2. Do you offer free shipping?
Yes, shipping is free on all orders delivered within the United States, with final-mile delivery by USPS. For more information, please see our Shipping Policy.
3. Where is Tessbury located?
Tessbury is operated by AVERTON LLC, a limited liability company registered in the State of New Mexico, USA. We offer a curated selection of bags for women, with delivery available across the United States.
4. What happens if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately at info@tessbury.com with details and photos of the issue. We will offer you a refund or an exchange. For more information, please see our Refund Policy.
5. Can I cancel my order after placing it?
Yes, you may cancel your order as long as it has not yet been processed or shipped, ideally within 24 hours of purchase. To cancel, please contact us at info@tessbury.com. Once your order has been shipped, cancellation is no longer possible and our Refund Policy applies.
6. What is your return policy?
You can return an item within 30 days of receiving it. The item must be unused, in the same condition you received it, and in its original packaging. Returns are accepted by mail only, return shipping costs are at the customer's expense, and there are no restocking fees. Please contact us before sending any item back. For full details, please see our Refund Policy.
7. When will I receive my refund after returning an item?
Once your return is received and inspected, we will email you within 48 hours to confirm approval or rejection of your refund. If approved, the refund will be applied to your original method of payment within 10 days. For more details, please see our Refund Policy.
8. Are your products covered by a guarantee?
All purchases are covered by our 30-day return policy. If an item arrives damaged or defective, contact us with photos and we will offer you a refund or an exchange. For more information, please see our Refund Policy.
9. How can I contact customer service?
You can reach our customer service team through our contact page or by email at info@tessbury.com.
10. Do you ship internationally?
No, we currently ship exclusively within the United States.
11. Do you have a physical store I can visit?
No, Tessbury is an online-only store. This allows us to offer a wider selection of products at fair prices.
12. Can I place a bulk order for my business or organization?
Yes, we accept bulk orders. Please contact our customer service for more information.
13. How do I exchange an item?
To request an exchange, please return the item in your possession. Once it is received, we will ship the replacement within 48–72 hours, provided the value is the same. If the value differs, we will process a refund and you can place a new order for the desired item. For full details, please see our Refund Policy.
14. How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information. You can also track your order in real time on our Track My Order page.
15. Which payment methods do you accept?
We accept Visa, Mastercard, American Express and PayPal. All prices are in US dollars (USD). For more details, please see our Payment Methods page.
Contact Information
Store name: Tessbury
Company name: AVERTON LLC
Business ID: 0008123048 (State of New Mexico)
Address: 1209 Mountain Road Pl NE, Ste H, Albuquerque, NM 87110, United States
Email: info@tessbury.com
Support Hours: Monday to Friday, 9:00 am – 5:00 pm (ET)
Response time: We strive to respond to all inquiries within 24 business hours.